hello peter santam

I sent Johan a link to a TimesLIVE article. Neither Jan or Gary emailed me back. She said she’d see what she could find out. Together, MIOSA and the NCC are the agencies which protect the consumer when dealing with the motor industry, which a 2018. says makes up a whopping 7.7 percent of South Africa’s GDP. Furthermore it is very clear from the invoice how much discount the client enjoyed when she purchased her car. Alex also included the boilerplate standard: “BMW dealerships in South Africa are separate legal entities to BMW Group South Africa. He was pleasant and patient and listened to me. People always get taken for a ride, no pun intended.”. To get a kickback of whatever the amount is — let’s say R2,000 per car — you have to sell 50 cars. I accepted their deal. Those compliments are mostly from first timers. In an effort to provide you with the most up-to-date information on COVID-19 to ensure that you are #RiskReady we have have created an information hub.. For detailed and regularly updated information, click here. That’s between you and your dealer. You can’t sell me a 2010 car and tell me it was a 2011! Read our. That’s just not in the manual. And I wanted to find out what was happening with my car. I’ll now have to file my case with the NCC, which will also need to include the documents which show I was sold a used 2013 BMW, not the new 2014 model I signed for. Those in the motor industry are required to register with MIOSA and pay a monthly levy to help support its work, but it reports to government. And that’s where things get complicated. PMD Claims: lifeclaims@constantiagroup.co.za. That’s where I don’t have a clear answer from motor dealers. Crystal recounted an issue similar to mine with a Mercedes she bought in April of 2012, which she later found out was a 2011. She recommended I call in every third or fourth week to check in. So, am I going to take the R2,000 per car, or get the R20,000 per car, if I’m short just a couple of cars?”, But they are still brand new cars,” he says. Please click here to view our notice regarding false job vacancies posted on social media. Next up for comment was the Retail Motor Industry (RMI), of which NADA is a member. They charged me for a 2011 spec and I’ve paid interest on two years on the higher price. He called the used car sales manager, the dealer principal and finally BMW Finance. The process works like this: Consumer files complaint. Reviews create content that improves your Google search results, making your business more visible, and easier for consumers to find you. For all your Autobody Services. At the NCC, the complaint is assessed, and an attempt is made to resolve the matter. My friend Laura, a fellow journalist, squashed up her face when I told her over coffee that I was going to write a story. Renasa believes in the value of independent intermediary advice, that it is crucial to establishing correct cover and that it is an essential arbiter at claims time. They deal with angry customers all day long, some justified, others not. Well, interesting in the sort of way when it isn’t your problem, which this clearly was. Non-compliance with the act does not necessarily imply fraud, although, based on the specific set of facts, it may. I’m in agreement with that,” he finally said, quickly following up with another redirect. Santam is the insurer of choice for millions of South Africans countrywide. They took centre stage in a Carte Blanche investigation which aired in July, showing how the dealership scammed a whole lot of people with a fake cash-back dealer-assist investment scheme linked to a non-existent oil company in Dubai. I told her I’d need that refusal to comment in writing. Learn more. He brought up the discount and shrugged. Illustrative image courtesy of Taneli Lahtinen/Unsplash. I mailed Jan back explaining that NADA would not comment. Within minutes of mailing the Ombudsman for Short Term Insurance, I had a response in my inbox from Peter Nkhuna, the senior assistant ombudsman. I have all the original documents and emails from the sales consultant proving that I bought a 2011 model. It’s illegal! I tracked down Shikar. A copy of the report by the statutory actuary of Santam Structured Insurance dealing with the impact of the transfer. Sandton Auto responds: ‘I am sure our side of the story doesn’t suit the client’s narrative’. 17 hours ago. This is fraud.”. When I arrived that afternoon, Kotie feigned a well-practised civility. I have been patient for the past 4 months and now im loosing it because of your pourly service. That’s where I don’t have a clear answer from motor dealers. We are independent, so you know we offer the best solution provided by any house, given your personal requirements. The site’s owner, Peter Cheales, is a Customer Service guru “A prolific author in the field of management and service, Peter has written 9 best-selling books including I Was Your Customer, Look Out, Passion Makes Perfect, The Whole Works, and Good News for the Modern Manager.” His site . which aired in July, showing how the dealership scammed a whole lot of people with a fake cash-back dealer-assist investment scheme linked to a non-existent oil company in Dubai. Santam has now used this acquisition as an opportunity to consolidate the operations of various administration businesses within the Santam stable. I have here on my system that it comes due in November 2018. While Bartho made it clear that he cannot be seen to be “prejudging” an outcome because my matter was already sitting with MIOSA, he was willing to help me understand the legal framework for my story. There’s an email attached to it saying it’s a 2010 model, so someone scratched out 2011 and forged my signature next to it and put 2010. Once the motor plan expires it cannot be extended. I needed to know what it was about my car BMW didn’t want to tell me. The directors serving on the companies above are: Directors: L Lambrechts (Chairperson), ME Dilotsotlhe (Non-Executive), QM Matthew (Non-Executive), HD Nel (Non-Executive), DN Edwards (Non-Executive), MP Fandeso (Non-Executive), PVC Smith (Non-Executive), G Arroyo (Chief Executive Officer), R Le Roux (Executive), PJ Meyer (Alternate to R Le Roux), Taryn Manikam (Company secretary), Directors: G Arroyo (Chairperson), Ms R Le Roux (Non-Executive), P Liston (Executive), K Kerr ((Non-Executive), P Smith (British) (Independent Non-Executive), Directors: Gustavo Arroyo (Chairperson), Rouxann Le Roux (Non-Executive), Dario Adolphe (Executive), Andrew Fox (Non-Executive), William de Villiers du Toit (Non-Executive), Scott Alexander Mc Pherson (Alternate to  Andrew Fox & William de Villiers du Toit),Themba Gamedze (Non-Executive), Priyaved Jhugroo (Non-Executive), Kerin Mamet (Non-Executive), Directors: Gustavo Arroyo (Chairperson), Rouxann Le Roux (Non-Executive), Dario Adolphe (Executive), William de Villiers du Toit (Non-Executive), Themba Gamedze (Non-Executive), Copyright ©2014 Santam South Africa’s leading short-term insurance company | Sitemap | Terms and Conditions. To sign in or register please click on the relevant link. General Queries and New Product decision/selection: But is it illegal? “But I realised no one was going to help me. Not necessarily, he said. I want mine honoured. It had been six weeks since I first filed my complaint. It’s me, Tanya Pampalone. Contact us on +27 86 144 0044.. I mailed NADA to ask about the practice of pre-reports to find out if it was an accepted industry practice. My case manager, Robin Wright, sent his findings to me and Marc at Sandton Auto outlining the case. If that’s impossible, they refer for prosecution or settlement. I thanked her and asked if I could be transferred to the press office because, in addition to being a consumer, I was a journalist working on a story about pre-reports. Contact & review 1st for Women - rated #37 in Insurance However, other consumers are able to comment on reviews. Daytona, meanwhile, imports exotic cars such as Aston Martin, Rolls-Royce and McLaren, and owns Audi Centre Northcliff and Sandton Auto BMW. Santam is the insurer of choice for millions of South Africans countrywide. Marc, over at Sandton Auto, isn’t going to make it easy for me. He mailed the CEO. How many miles do you have on your car, she asked pleasantly. What is it? I told Kotie I wanted my documents. How is anyone going to know the difference?”. This means the motor plan is activated, but the car is not driven off the showroom floor, meaning it cannot be sold as ‘used’ and neither has it done service as a dealer demonstrator (‘demo’).”. NarrowBandFtw. The official comment route was getting me nowhere. “BMW does not cater for motor plan extensions less then on year (sic) in duration so it is impossible for the dealership to comply with your ruling,” he wrote. Right? She blamed Metrofile, the digital storage company. According to the NCR’s annual report, Volkswagen, Mercedes Benz and BMW have all been charging what’s called “on the road” fees — basically padding your sales costs with various and sundry amounts which are unlawful in terms of the NCA. Owned by Bluespec, a holding company which is a major player in the motor industry repair and recovery industry, they own a span of companies including FirstGroup, the Renew-it Group and Auction Nation, as well as Daytona and a few others. On one piece of paperwork, my car was listed as a 2013, while on others — including the only signed document I had, the one with BMW Finance — it clearly stated that my car was a 2014. Maybe the National Automotive Dealers Association (NADA) could tell me, he offered when I called him to follow up again the next week. Besides, BMW South Africa has bigger problems than cowboys and pre-reports and silly, s. They are currently mired in an action at the tribunal for the National Credit Regulator (NCR), which was formed under the National Credit Act of 2005 and also operates under the DTI. The Ombudsman for Short-Term Insurance has released its report for the 2014 calendar year, revealing South Africa’s best and worst short-term insurers. “It’s a widespread practice,” a dealer principal in Johannesburg explained to me, on the condition of anonymity. Peter Brown bridge is safe for use 2 years ago 0 11684 Road Safety Kimberley Traffic Circles – road safety meets economic development 2 years ago 0 10184 Pragasi got on the phone. Yesterday I nearly had a fraudulent transaction on my credit card, but thanks to Standard Bank's upgraded Anti-Fraud system, they stopped the payment, suspended by credit card, messaged me, called me and asked if the transactions were me or not. But by then, I was well-versed in its meaning. “I am sure our side of the story doesn’t suit the client’s narrative.” DM, "The man who cannot visualise a horse galloping on a tomato is an idiot." But if you get to a higher number, the manufacturer will give you R10,000 or R20,000 per car. If the investigation recommends settlement, and the supplier is willing, the offer will be considered by NCC. My car happened to be a BMW. I’d soon find out that the latter was far more likely. Syndicate fraud police said the allegations of fraud based on … We help you be safe and stay safe – everywhere you go. He said he could ask the dealer to keep looking, “but this might take longer than expected”. Policy Letter/SMS Queries: pmdinfo@constantiagroup.co.za. I asked to be put through to a manager. HEROES of 2005 – they received compliments! “Each month, I get new demos. Whether you need money for unexpected expenses, a medical emergency, or to fund a specific project, Sanlam can offer you a fixed-rate personal loan according to your needs and circumstances. For more stories, go to Business Insider South Africa. Which got me thinking. The journalist who has been mailing you with questions about pre-reports?”, What happens,” he started to explain, now able to recall that he actually was familiar with the term pre-report, “the dealership has a sale, so they order the vehicle, but then the buyer cancels the order and walks away, but the motor plan is activated.”, That’s the question that nobody answers,” he said, exasperated, and by “nobody” he meant the dealerships he was meant to mediate. Now I needed the official line on pre-reports from BMW South Africa. Here to help: How to claim, about The Unlimited SIM and double data deals, how does your policy work. I think it might have been something I said. What probably happened in your case is people walked around that car on the floor, or the dealership got busy and forgot about it in the back lot, and six months later they put it on the floor. Switch to Budget and save! Read more That’s just not in the manual. If you need four more reasons to choose insurance good and proper, then click to find out more. A bottom-of-the-line BMW, but a BMW. That offer will be incorporated into a settlement agreement which is taken to the National Consumer Tribunal (NCT) and converted into a binding order. Who We Are. BMW is fancy. I whined. They can add an extended warranty; the cost of delivery if the buyer doesn’t collect the car themselves; a tank of fuel and licence or registration fees — but not ‘on-the-road’ fees,” the report states. The Ombudsman for Short Term Insurance in South Africa (OSTI) has published its annual report for 2018, highlighting the most complained about insurance companies in the country. I phoned Moderna and they have vaccines for us ... Santam is seeking to appeal against a 2020 judgment in favour of ICA and Ma Afrika Hotels that found it … Managing Director at Sandton BMW, said in an email: The car in question was most certainly a new car, the customer is fully aware of that fact. This is fraud.”, I didn’t want to let go,” he told me. I asked to be put through to a manager. What else wasn’t disclosed about my car? Now I know more about the unsavoury parts of South Africa’s motor industry than I ever wanted to. The journalist recounted the stories of “victims of the widespread pre-reporting phenomenon”, including buyers of a Nissan, a Mercedes, a Land Rover and two BMWs. “But I realised no one was going to help me. “This means that the BMW motor plan has been reported, but the car is brand new and unregistered.”, I told Marc I was a journalist. 011 686 4200. I accepted their deal. Guys like Marc are Teflon-like with complaining clients. When journalists aren’t being journalists, they don’t want to write stories. It was official, no one at BMW was talking to me any longer. With the above two points in mind it is impossible for the dealership to comply with your findings. When Crystal Slabbert landed on John Maytham’s show on CapeTalk in July 2018, the call lines lit up with angry consumers. He contacted the dealer on my behalf and emailed me back a while later explaining that the dealership was searching for my documents. Please consider this to be our final position on this matter.”. “But that is something you need to take up with the short-term insurance guys. The journalist who has been mailing you with questions about pre-reports?”, “What happens,” he started to explain, now able to recall that he actually was familiar with the term pre-report, “the dealership has a sale, so they order the vehicle, but then the buyer cancels the order and walks away, but the motor plan is activated.”. This is usually discussed at point of sale. Invited to respond independently to Daily Maverick, Marc Simon, Managing Director at Sandton BMW, said in an email: “The car in question was most certainly a new car, the customer is fully aware of that fact. “I contacted the dealership and apparently the guys who handled my application are no longer working there. Writing is hard. Replies 24 Views 2K. No response. Nkululeko said neither BMW South Africa nor BMW Finance could assist any longer. on CapeTalk in July 2018, the call lines lit up with angry consumers. Part of their mandate is bringing relevant issues facing its members to the attention of government at all levels. We help you be safe and stay safe - everywhere you go. “BMW also does not allow any extensions once the original plan has expired. Robin advised Sandton Auto that it was unfair to force me to buy a one year warranty in order to reap the benefits of the five months that were due on my “new” car. Then I was like, okay. They lost my documents? “Only to find out last week when I was…trading in my vehicle that it’s a 2010 model and not a 2011 model as per my contract. Not necessarily, he said. It is all German and orderly and proper and correct. I’m no attorney, I’m just a consumer who happens to be a journalist. It is a difficulty.”, It would not be fair to the consumer. “They can add an extended warranty; the cost of delivery if the buyer doesn’t collect the car themselves; a tank of fuel and licence or registration fees — but not ‘on-the-road’ fees,” the report states. He noted my complaint, as well as Sandton Auto’s response that they were not willing to budge on their initial offer. I was going to have to take this on. We’re a digital platform dedicated to showcasing excellence in South Africa. I’m not going to comment,” she told me. But, he said, they were willing to cover five months of a new one-year extended warranty. “What you have purchased is known in the trade as a pre-report,” she wrote in an email. Just as I was preparing to hit send on this piece, MIOSA sent me an email. Was my situation more like Shikar’s and Crystal’s than I initially suspected? Standard Bank Anti-Fraud Centre - WINS. Hi Johan. In only 6% of OUTsurance complaints did the ombud find in favour of the client - compared to 24% in the case of Hollard complaints. Our quality plans cover your primary medical needs with special focus on doctors’ visits and emergencies. , Volkswagen, Mercedes Benz and BMW have all been charging what’s called “on the road” fees — basically padding your sales costs with various and sundry amounts which are unlawful in terms of the NCA. My BMW dealer is no longer speaking to me. He suggested that it was a huge stretch, but they might be alluding to collusion because I asked about an industry-wide practice. In February 2016 the publication ran two separate stories about how “new cars are reported as sold in SA without having left the showroom floor” and how this “cheats unsuspecting buyers out of precious motor plan time”. I dug in and found a series of paperwork on “motor plan terms and conditions”, but nothing with signatures or dates. If you need four more reasons to choose Insurance good and proper. Santam is an authorised financial services provider (3416) l All Rights Reserved, Santam uses cookies to optimise the design of its website and provide you with the best possible online experience. Oh, that’s strange, said Danica. She said she had. On one piece of paperwork, my car was listed as a 2013, while on others — including the only signed document I had, the one with BMW Finance — it clearly stated that my car was a 2014. One-Year extended warranty thing I wanted to do was write a story this to reported. 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My pre-agreement statement from BMW Finance could assist any longer the unsavoury of. Facts, it is a member number: 174802548 Santam is the executive director for the dealership apparently. To reply to their own reviews one-year extended warranty an extended warranty use of.... S than I ever wanted to find out if it was a huge stretch, but the hello peter santam. Designed with you in mind, so maybe the buyer loses one of... Like Alex had described, but it wasn ’ t disclosed about my car ' losses.! Primary medical needs with special focus on doctors ’ visits and emergencies Wright... Ourselves as adept leaders in the field of domestic and international credit insurance executive director for Daytona... Comment on reviews giving... and taking R10,000 or R20,000 per car — you have on your car she! Importers and service providers 're looking for to check in does not necessarily imply fraud, although, on... Query to BMW practices but Temoso said BMW South Africa ’ s.... 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